Visitor Facilities Attendant & Visitor Services Attendant

Job details

No matching job preferences
$19.83–$26.51 an hour
Shift & schedule
Weekend availability

Full Job Description


Parks Canada – Visitor Experience
Mount Revelstoke & Glacier National Parks
GS-BUS-02, GS-MPS-04
$19.83 to $26.51 per hour (based on position (salary under review))For further information on the organization, please visit Parks Canada

Closing date: 9 March 2023 – 23:59, Pacific Time

Who can apply: Persons residing or employed in Rogers Pass (BC) and within a 80 kilometer radius of Rogers Pass (BC), extending to, amongst others, Golden (BC), Revelstoke (BC), Arrowhead (BC), Field (BC).Apply online

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Persons who are unable to apply on-line must contact the person listed below prior to the closing date.


Visitor Facilities Attendants provide cleaning and sanitation services in Parks Canada buildings and facilities including campground centers and kiosks, washroom and shower buildings, and at campsites. They will perform minor maintenance tasks, grounds keeping duties such as litter picking and raking. Other tasks include sweeping, mopping, dusting, removing garbage and recycling, hauling firewood and operating small equipment (e.g. leaf blower)

Visitor Services Attendants provide information and revenue collection at entrance gateways, visitor centres, campgrounds, kiosks and on park and historic site grounds. They also provide shuttle services, interpretation and minor cleaning to enhance the visitor experience.

Work environment

Experience what it’s like to live and work with two National Parks on your doorstep. Mount Revelstoke and Glacier National Parks are known for their vibrant wildflower displays in the summer and abundance of snow during the winter, perfect for enjoying some time on the slopes!

Here at Mount Revelstoke and Glacier, we are committed to fostering a diverse and inclusive workplace. Diverse teams bring different perspectives and creative ideas that benefit visitors, the communities we serve and all of us as colleagues.

Become a part of our dynamic team today!

Intent of the process

The immediate need is to fill multiple term vacancies starting early summer 2023. This process may be used to create a list of qualified candidates to staff similar positions with various tenures, security levels or linguistic requirements in same or other parts of the country.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or an acceptable combination of education, training and experience.

Degree equivalency

  • Valid class 5 driver’s licence or provincial equivalent

  • Experience in providing cleaning services in a commercial or institutional environment
  • Experience in maintaining / restocking supplies
  • Experience in performing minor maintenance tasks (e.g. replacing light bulbs, tightening door handles and hinges)


  • Experience providing information and service to the public, including complaint resolution
  • Experience in handling cash and operating point of sales

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential or Bilingual Imperative (-B/-B)

Information on language requirements


  • Knowledge of how to read and follow instructions for the use of cleaning products
  • Knowledge of health and safety procedures


  • Knowledge of Mount Revelstoke & Glacier National parks and surrounding areas
  • Knowledge of cash handling practices including preparing deposits

A1: Ability to communicate effectively orally
A2: Ability to provide service excellence to internal and external clients
A3: Ability to identify problems and troubleshoot to find solutions
A4: Ability to take initiative, dealing with situations proactively and persistently, seizing opportunities that arise

PS1: Exercise sound judgement
PS2: Takes responsibility
PS3: Demonstrates integrity
PS4: Strives for excellence
PS5: Personally connects with people (GS-MPS-04)

The following may be applied / assessed at a later date (may be needed for the job)

Preference may be given to candidates holding a valid unrestricted class 4 driver’s license or provincial equivalent (GS-MPS-04)


  • Experience in interactions with the public; responding to visitor questions and providing direction.


  • Experience in providing cleaning services in a commercial or institutional environment

  • Knowledge of WHMIS

  • Willingness to report to work in Rogers Pass National Historic Site, Glacier National Park, and/or Mount Revelstoke National Park as required
  • Willingness to work at various sites (including Rogers Pass) inside buildings and outside in varying weather conditions
  • Work shift-work, and/or weekends, and/or statutory holidays and provincial/territorial holidays as scheduled
  • Willingness to wear a Parks Canada uniform and/or prescribed protective equipment

These positions require the incumbent to:

  • Conduct repetitive tasks
  • Stand, bend, stretch and work from ladders
  • Lift supplies, boxes, tools and equipment such as buckets
  • Be exposed to noxious odors from cleaning products
  • Be exposed to potential minor injury when performing cleaning and maintenance activities (e.g., falls from ladders, irritations from cleaning products, minor cuts and bruises)
  • Make moderate physical efforts, including standing and sitting for prolonged periods of time

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For tips to navigate the application process step by step, refer to the following site:

Tips for applicants:

  • When answering application questions, be thorough and provide concrete examples. “See resume” is not considered an acceptable answer. Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.
  • Failure to provide sufficient information may result in your application being screened out of the competition.
  • You must meet all essential qualifications in order to be considered for the position.
  • Other qualifications listed as additional or asset are not mandatory to apply. However, these may be considered throughout the assessment process.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

We thank all those who apply. Only those selected for further consideration will be contacted.